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Help Center > Frequently Asked Questions


The questions listed below are only a small example of some FAQs. To obtain the answers, please click on the blue button below to access all of our FAQs and enter your specific question in the search field.

Browse our Archive of Frequently Asked Question

File Preparation and Troubleshooting Your Order
  • What is Bleed?
  • Where do I upload my files?
  • What type of files do you accept?
  • Do you accept Publisher or Word Document files?
  • What is safe area?
  • Can I write on UV coating?
  • How do I know if the correct file has been uploaded?
  • Do I need to use a product template?
  • Do you have an FTP site for uploads?
  • How do I know if your graphics department will set up two-sided artwork correctly?
  • What is CMYK?
  • What is RGB?
  • What is the maximum file size that can be uploaded?
  • Do you archive files?
  • What if my file is missing fonts?
  • Why should I convert my text to outlines?
  • What are print-ready files?
  • How can I check the status of my order?
  • What if I found a mistake in the artwork?
  • Can I upload my files before placing an order?
  • Can my graphic designer upload files for me?
  • Why am I not getting automatic email updates?
  • How can I cancel my order?
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    Payment Options
  • Can I pay by check?
  • Can I use my resale license?
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    Shipping and Turnaround Time
  • When does my turnaround time begin?
  • When will my job be complete?
  • Does my turnaround include shipping?
  • What shipping options do you offer?
  • Where are you located?