File Preparation and Troubleshooting
When will my job be complete?
Turnaround time is based on your order request and varies with each product and begins once the submitted artwork has been approved.
For additional information visit the Turnaround section on our website.
When does my turnaround time begin?
Turnaround time for a print job where a PDF or Hard Copy proof is selected begins once the proof has been approved by you before 10:00 am PST. If you did not select a PDF or a Hard Copy proof, turnaround time begins once your file is uploaded before 10:00 am PST. Also note that if we are unable to print your files because they do not conform to Color FX’s file requirements, your job status will be put “On Hold” and your turnaround time will be reset.
Please visit our Turnaround page for more information.
Can I use my resale license?
Your printing re license can save you from 10% – 30% on all orders. If you are producing a product for resale and would like to provide us with your resale number, you will need to fax us a copy of your California Resale Certificate.
Can I pay by check?
Yes. Please visit our Payment Methods section to see our 4 Acceptable Methods of payments.