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Help Center > Frequently Asked Questions


The questions listed below are only a small example of some FAQ�s. To obtain the answers, please click on the blue button below to access all of our FAQ�s and enter your specific question in the search field.

Browse our Archive of Frequently Asked Question

File Preparation and Troubleshooting Your Order
  • What is Bleed?
  • Where do I upload my files?
  • What type of files do you accept?
  • Do you accept Publisher or Word Document files?
  • What is safe area?
  • Can I write on UV coating?
  • How do I know if the correct file has been uploaded?
  • Do I need to use a product template?
  • Do you have an FTP site for uploads?
  • How do I know if your graphics department will set up two-sided artwork correctly?
  • What is CMYK?
  • What is RGB?
  • What is the maximum file size that can be uploaded?
  • Do you archive files?
  • What if my file is missing fonts?
  • Why should I convert my text to outlines?
  • What are print-ready files?
  • How can I check the status of my order?
  • What if I found a mistake in the artwork?
  • Can I upload my files before placing an order?
  • Can my graphic designer upload files for me?
  • Why am I not getting automatic email updates?
  • How can I cancel my order?
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    Payment Options
  • Can I pay by check?
  • Can I use my resale license?
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    Shipping and Turnaround Time
  • When does my turnaround time begin?
  • When will my job be complete?
  • Does my turnaround include shipping?
  • What shipping options do you offer?
  • Where are you located?
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